Each year in each state Strata Community Australia (SCA) invite submissions from the strata industry to compete for widespread recognition via its annual award ceremonies.

First up for judging this year is SCA NSW. Finalists in each of the 11 categories have already been named and winners will be announced at the gala dinner and awards presentation on Friday, October 23.

Congratulations to our NSW finalists

• STM – Large Strata Business
• Mandy Huang, Trust Accountant – Support Team Member

Strata Title Management (STM) continues to be a dominant force and led the industry this year with its covid-19 action plans and communications.

Priding itself on being a forward-thinking and technologically advanced company, STM is methodical in how it operates its business.

From the onset of COVID-19 restrictions in February, STM’s Executive Leadership Team was the first in the industry to implement its remote working-from-home model for staff with no face-to-face meetings to prevent the spread of coronavirus.

Customers and contractors were briefed of office closures and action plans were put into place. Meetings were conducted virtually and financial hardship forms distributed to all clients.

Feedback from customers proved they were grateful for the smooth transition working remotely, STM’s proactivity and the detailed communications sent to owners, residents and contractors.

STM’s ability to instantly adapt to change is a credit to its leaders. Their compassion, understanding and investment in people and technology is why they remain at the forefront of the industry.

Recent technology investments have removed administrative pain points from strata manager workloads and invaluable time has been freed to spend managing communities, not performing repetitive administrative tasks.

MANDY HUANG, TRUST ACCOUNTANT

In her role as Trust Accountant, Mandy goes above and beyond in her duties each and every day.

Mandy has a bachelor’s degree in Business, with a major in Accounting. Not only is she interested in all things to do with financials, she finds it challenging, fascinating and completely rewarding when she makes an impact for her clients.

With a full understanding of what strata community management entails, Mandy has built successful relationships directly with the committees she supports and simplifies financials for them to comprehend.

Another area Mandy goes above and beyond in her role is her proactivity. She provides detailed reports on her portfolios and analyses these figures to be able to make quantified suggestions and recommendations based on her findings. These reports are regularly sought by senior management for specific reporting and analysis of projects.

Best of all, Mandy is fully aware of the stresses of community management. She knows community managers are extremely time poor. Her proactivity frees up invaluable time for her managers so they can do what they do best, manage communities.

We look forward to the awards presentation and wish Mandy and STM the best of luck.