Each year Strata Community Australia (SCA) invites submissions from strata businesses, suppliers and individuals in each state to compete for widespread recognition via its annual award ceremonies.
But last year in Victoria, after such an extraordinary year with pandemic lock downs and restrictions, the SCA (VIC) Pillar Awards for Excellence ceremony was held in December as a virtual event instead of its annual gala dinner.
SCA (VIC)’s Pillar Awards provide an opportunity to recognise and celebrate excellence in the strata industry. The awards acknowledge businesses and individuals who are passionate about strata, excel amongst their peers and significantly contribute to the strata industry.
Finalists in the individual award categories are collaborative, ethical and innovative leaders who are focused on developing themselves and their businesses. Award finalists in the business categories are active industry contributors, well respected, and influential members of the strata community.
Congratulations to our Victorian finalists
In 2020 there were 11 categories: 7 for individuals and 4 for strata businesses. VBCS were fortunate to have been named as finalists in three categories.
- VBCS – Large Strata Community Management Business
- Peter Davies, State Manager – Essay Award
- Madeline Fawke, Customer Service Team Leader – Support Team Member
Madeline Fawke, Customer Service Team Leader
Madeline’s customer service team comprises of seven staff to manage compliance, insurances, updates and changes of ownership, key distribution, and reception duties for VBCS.
They are a tight knit team and play a major role in assisting community managers fulfil their duties with their clients. They work behind the scenes, but without them community manager workloads would be far more demanding, time consuming and complicated.
Madeline’s team is like the design crew behind the scenes in a fashion show. They organise the clothing, the hair and makeup, shoes and accessories, fix things in record time if they’re broken, absorb their fair share of pressure, then send the model (the community managers) out on the runway fully prepared and looking a million dollars.
No one in that fashion show audience – being the owners corporations – would be none the wiser of what it takes behind the scenes to get the community manager out to their meetings to support, manage and maintain their communities.
And that’s how Madeline knows she’s doing her job well.
As team leader Madeline project manages the stress of the action behind the scenes, as well as managing her team and their workloads to maintain an achievable flow of work.
“What I learnt during the pandemic was that people react differently to change. Some need more support and mentoring than others and that’s ok.
“My team’s mental well-being was a key priority for me because without them performing to their best the domino affect would have hit the managers, then the clients. That wasn’t an option.
“At the end of the day I want to inspire my team, and everyone in business, to love their job as much as I do. We’re lucky to have jobs and fortunate to be employed with a caring company. I love what I do,” said Madeline.
We love what you do too Madeline. And on behalf of the Smarter Communities family we couldn’t be prouder of our Victorian colleagues for their well-deserved recognition. Congratulations Team VBCS.
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